Shipping policy
Questions? Call us at (315) 265-1776 or email connect@adirondackfragrance.com.
When will my order ship?
Orders placed before 10am ET on a business day usually ship within 48 hours. Most ground orders arrive 2 to 6 business days after they ship.
How much does shipping cost?
Shipping is calculated at checkout from live USPS and UPS rates for your address and order.
- Free Economy shipping on orders over $79 (US only)
- USPS Ground Advantage, Priority Mail and Priority Mail Express
- UPS Ground
- UPS 2nd Day Air: $45 (orders under $100), $60 ($100 and up)
- UPS Next Day Air Saver: $65 (orders under $100), $85 ($100 and up)
Do you ship to Canada or internationally?
Online checkout ships within the United States. For Canada or other countries, call us at +1 (315) 265-1776 to place your order by phone. International customers are responsible for any duties or customs fees charged by the carrier.
Can I pick up my order?
Yes. Choose "Pickup" at checkout. Pickup is at 1551 State Highway 72, Potsdam, NY 13676, and orders are usually ready in 2 to 4 days. We'll email you when it's ready.
What payments do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay.
How do I track my order?
We email a tracking number as soon as your order ships.
How do I know my order went through?
You'll get a confirmation email with your order number. If you don't see it, check your spam folder. If it's not there and you don't see the order in your account, the payment may not have gone through. Your name, billing address and ZIP code must match your card. Email connect@adirondackfragrance.com and we'll look into it.
Can I cancel my order?
Email connect@adirondackfragrance.com within 12 hours of ordering and we'll do our best to catch it before it ships. Once an order has shipped, it can't be cancelled. See our Returns and Refund Policy for returns.
